Contact Us
Thank you for taking the time to view our online store.
If you require any help or advice with your order, or if you have any questions, please do not hesitate to contact us. We would love to hear from you and will do our very best to assist you with your enquiry.
Email: diddlysquatprints@gmail.com
Phone: (44) 07410 901715
Deliveries, Refunds & Returns
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Free postage. We send orders via Royal Mail or Evri, and each item is carefully wrapped and securely packaged to ensure it arrives in perfect condition. All orders are tracked, and we aim to deliver within 3–5 working days.
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If your print arrives damaged or broken, please notify us within 24 hours of delivery and include clear photos of the damaged print or frame along with the original packaging. Once we have reviewed and accepted your photos, you will be offered either a replacement or a full refund—whichever you prefer.
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Changed Your Mind
Please let us know of your wish to return your item by email as soon as possible. We offer a refund within 30 days from the purchase date for eligible items. Your print or framed print will be refunded once we have received it back in perfect condition. You are responsible for the cost of return postage and for any damage or loss that may occur to the print or frame while in transit. Please ensure the item is packaged securely and well protected. Once we have received your item in perfect condition we will issue your refund. Your refund will be processed using the same payment method originally used for the purchase.
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If your print or frame is lost by our mail carrier, you will be offered a full replacement or a refund. Please note that all items are sent with tracking for your peace of mind.
Returns postage: All returns are the responsibility of the sender and their chosen mail carrier. We cannot be held responsible for items lost in transit during returns. If your return is lost by your mail carrier, please contact them directly to pursue recovery or a refund.